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Terms of sale

Introduction

These terms of sale were communicated before the purchase by the customer, the customer accepted them.

Selling enterprise/supplier

Aizier Médias
103 B rue Mélanie, 67000 Strasbourg, FRANCE
SIREN number : 820 920 858

Product concerned

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Conditions of withdrawal

In case of withdrawal after acceptance of the conditions of sale and purchase, the customer must contact Aizier Médias as soon as possible.
If the subscription has been paid but the software has not been downloaded, the company will agree to a refund.
The company may agree to a pro-rata refund of the cost of the subscription, a decision determined on a case-by-case basis.

Selling price

Sales prices are not subject to VAT, pursuant to Article 293 B of the General Tax Code.

The sales prices are fixed at the generation of the invoice corresponding to the customer's order form, they are not subjected to revision during the duration of the subscriptions.
The price of a product can change during the same year, so the cost of a subscription renewal may be higher than the price of the subscription of the previous year.
Multiple payment is not proposed.

Response Times

After purchase by a new customer, the opening of the customer account and activation of the subscriptions may require a waiting period.

Terms of Withdrawal

The products sold are digital files. They can be downloaded from the client's private area on the Aizier Médias website.

Payment Terms

The payment of an order made on the website of the company Aizier Médias is in cash: immediate payment and full payment.
No discount, down payment, deferred payment (or the standard processing time of a payment by credit card), or settlement in several times, are provided.
The company may agree on a different regulation determined on a case-by-case basis for orders placed outside the company's website.

Title retention clause

The customer becomes full owner of the product only after full payment of the purchase order.
Downloadable digital products are subject to user contracts (EULA). These contracts are posted prior to download and must be accepted by the customer.

Legal and contractual guarantees

All our products are tested but can run into problems. If bugs encountered, the customer should contact customer service.
For the duration of the subscription the company will do its best to correct the bugs: evolutionary and corrective maintenance service.

Cancellation clause

Non-adherence by the customer of the general conditions of sale or the terms of the product user contract (EULA) may result in the termination of the customer contract.
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